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Dear Customers, 

We are actively taking directions from health, local and other government authorities regarding COVID 19 as safety is our highest priority at Toolmarts.

Because of the lock down caused by the pandemic, many tool manufacturers supply chain deliveries especially (DeWalt) are taking a lot longer to process orders at this time, which is resulting in longer than normal delivery times to our warehouse. .

In regards to the valued business of our customers, we are trying our best to manage these deliveries and shipping out orders for in-stock items daily, but please note that delays are possible due to current and changing conditions.

We hope for everyone’s safety, health and a quick return towards normalcy.

Thanks for your understanding and patience.

  • PROFESSIONAL GRADE TOOLS

Toolmart San Diego
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Pricing & Shipping Policy

Pricing & Description

We work hard to keep our prices, model numbers, item images, and descriptions up-to-date on the website; however, some information might be outdated. Please be advised that Toolmartsd.com will not be responsible for such incorrect and/or typographical mistakes in pricing, model number, and/or descriptions on the site and reserves the right to make corrections without any notice. You will be informed about any change in the information before your order is shipped; orders with incorrect prices will not be honored.

 

Shipping Policy

Most orders received by Toolmartsd.com will be ready for store pick-up within a few hours. Toolmartsd.com makes every effort to ship all products in the fastest and least expensive methods available and offers some of the most comprehensive shipping options. We've partnered with the best carriers to ensure that you will benefit from low shipping rates and prompt delivery. Depending on some factors, your order may ship with FedEx, UPS, or USPS. If you've ordered two or more items, you may receive your order in multiple boxes and on different days. There are no additional charges for split shipments. Please note that we do not process orders on Saturdays and Sundays.

 

Special Order Items

If necessary, we can order special non-inventory items directly from the manufacturer, giving you access to every available tool. Special order items arrive at our warehouse first and are then ready for local pickup or shipped to our customers as requested. Most special ordered items will ship approximately 1-2 weeks after the order is placed. There is no extra charge for special order items.

 

Local Store Pickup

Toolmart San Diego offers local store pickup of items we have available in the local store inventory. Once an order is placed your item can be made available for store pick-up within an hour or sooner.

 

Same Day Shipping

Same day Shipping

Same-day shipping only applies to current stock level availability and is subject to certain limitations. Should an order be subject to special ordering (i.e. additional units on an individual’s order that do not qualify for same-day shipping), Same day shipping will be voided and subject to additional Processing & Handling times.

Orders received before noon (PST) ship that business day. Orders received on weekends afternoon (PST) Friday through noon (PST) Monday will ship on Monday.

 

Two Day Shipping

Two - Day Shipping

FedEx Express and USPS priority is our Two-Day Shipping method. “Two-Day Shipping orders received before noon (EST) ship that Business Day. Two-Day Shipping orders received on weekends afternoon (EST) Friday through noon (EST) Monday will ship on Monday

Disclaimer:

Toolmart Inc. does not guarantee that a shipment shipped via Two-Day shipping service will arrive in two days due to many reasons beyond our control. Additionally, Toolmart Inc. manages over 20,000 items in the store and once in a while our inventory might be out of stock in that instance we will notify you immediately as that item will not be available for store pickup.

 

Shipping Charges

Toolmartsd.com mostly uses FedEx to ship orders under 150 lbs. Packages that meet certain size requirements can be shipped via USPS or UPS.

Shipping charges are calculated based on a combination of the product's combined actual or dimensional weight, a destination address, and selected shipping service in real-time with FedEx servers. In the event of an error or miscalculation may occur in our shipping estimates, we reserve the right to correct such mistakes and may ask our customers to pay for the difference.

 

Oversized Items

Items that are oversized, weighing over 150 pounds, or require special handling will ship separately from other items that you order and may incur an additional handling fee. We only cover shipping charges to destination addresses; however, there may be extra charges for some residential deliveries or lift gate services, if required. These charges will be billed separately and will not be covered by Toolmartsd.com

 

Drop Ship

To expedite the shipping, sometimes it is necessary to ship products directly from the manufacturer to our customers. We will notify you if any of the ordered items are drop-shipped, with a tracking number.

 

Order Tracking

Shortly after placing your order, you will receive a confirmation email with your order number (if a valid email address was supplied). During the transit of your package, you may enter that number into our Order Tracking page to check your order status.


You will receive more than one shipment confirmation email if your order is fulfilled in multiple shipments. Please save these email invoices for your records.

 

Sales Tax

California residents must pay an additional 8.25% sales tax to their order. Shipping charges are exempted from sales tax.

 

International Shipping Policy

Toolmartsd.com gladly accepts orders from all around the globe. However, our international shipping terms may vary depending on the destination and type of merchandise ordered.

 

Payments

We accept international orders only that are minimum worth $500. Preferred modes of payment are direct bank wire transfers (ETF) and PayPal. Credit cards are also acceptable with few exceptions; please contact our sales team.

 

Independent freight / Free Shipping Policy

Please note that any flat-rate shipping charges or free shipping offers on Toolmartsd.com are applicable only on shipments within US*. International recipients must have their own verified FedEx/DHL/UPS account OR use any independent freight service to collect orders either from our warehouse (located in Vista, California) or their chosen destination anywhere within the US. Henceforth, recipients should contact their freight forwarders to connect the item to their destination country. Toolmartsd.com will not negotiate/contact any freight service provider on the customer's behalf.

* Under the manufacturer's shipment policy, a few merchandises are subjected to be shipped only within the USA. In such cases, international recipients would be liable for independent freight and any legal issues.

 

Customs, Duties and Taxes

Your packages may be subject to the customs duties, fees, and import taxes of the country to which you have your order shipped. These charges are always the recipient's responsibility and are levied once a shipment reaches the destination country. Toolmartsd.com does not add any international tax, tariffs, or duties to orders.

Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be as customs policies vary widely from country to country. You are also responsible for assuring that the product can be lawfully imported under all laws and regulations of the destination country.

 

Limitations

For products shipped internationally, please note that a regular manufacturer warranty may not be applicable as-is for US residents. Manufacturer service/repair options may not be available. Additionally, product manuals, instructions, and safety warnings may not be available in destination country languages. Products (and accompanying materials) may not be designed per destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring the use of an adapter or converter if appropriate).